Our Guarantee CandlEssence Candles stands behind every candle it sells. If for any reason you are unhappy with your candle, you can return it for a full refund.  All CandlEssence Candles have a similar "fiery" pattern, but each candle is a unique and one-of-a-kind creation, no two are identical. Your candle should be very similar in design, with your chosen color and scent. We wont ship any candle that doesn't meet our standards of quality. We take great pride in our work! How long can I expect my candle to burn? CandlEssence candles are created from a careful blend of high quality wax, strong lasting scents and colors, and additives designed to increase burn time and harden finish. While burn time is greatly affected by size, maintenance, drafts,and how the candle is burned, in test burns we average 200-250 hours of burntime for our 9" tall 3" diameter candles. You will probably get more burntime at home as our candles are lit each morning an burn for 8-10 hours a day. My candle was delivered damaged, what now? If your CandlEssence candle is damaged during shipping or delivery, simply notify us via email or phone for a full refund or a replacement. We do our best with careful packing to ensure that our candles will remain undamaged during the shipping process, but accidents do happen, and in the event they do we will be happy to correct the problem! The scent or color I want isn't listed on the website, what now? We have access to over 800 scents! Although we try to maintain a wide variety of scents and colors in inventory we can only list so many on the site. Email us if your favorite scent is not listed and we will do our best to fill your custom candle order at no extra charge! Where are CandlEssence Candles Sold? We have opened our new store on Balboa Island in Newport Beach! Come visit us. We handcraft all of our candles on site, so come down and see your candles being created. CandlEssence Candles can also be found at select stores in the Southern California area. The easist place to purchase CandlEssence Candles is right here on this website! CandlEssence Candles 319 A  Marine Ave, Newport Beach, CA 92662 What is important about burning a new candle for the first time? The first couple times you burn your 3" or more diameter CandlEssence candle, let it burn for at least 4 hours (candles smaller in diameter than 3" will be about half that time). You want the well of melted wax to be almost as large as the diameter of the candle. This will ensure that you are using all of the wax and getting the most burn time. After the first few times you burn your candle, the well will retain its shape, and resist burning further out toward the edges, as it burns down the candle. Burning your CandlEssence candle in this way will ensure many, many hours of burntime. Keep the wick centered and trimmed to no more than 1/4"  and give your candle a little hug when putting it out pressing the softened wax in towards the wick a little. Will candles that I buy look just like the ones in the pictures on the website? All CandlEssence candles have a similar "fiery" pattern , but each candle is a unique and one-of-a-kind creation, no two are identical. Your candle will be very similar, with your chosen color and scent. We won't ship any candle that doesn't meet our standards of quality. We take great pride in our work! I don't want to send my credit card information via the internet, can I order by mail? Certainly! Simply email us your order or call 949-723-1788 with your credit card info. The 'Contact' page doesn't seem to be working, are there other ways to contact CandlEssence? CandlEssence can always be contacted at the following email : Candlessence@CECandles.com If these email addresses should happen to fail, please feel free to contact us via phone at (949) 723-1788. I paid for my order with a check, when will I receive my order? If you have elected to pay for your online order via a check or money order, we will email you with an address to send your check. Your CandlEssence Candles will be created as soon as you order, but will not be shipped until your check or money order has arrived and cleared our bank.